“Can I speak to a human being please?”: Spotlight on the DevResults Helpdesk

Helpdesks are fairly ubiquitous nowadays, but you may still wonder who is waiting on the other end of help@devresults.com to answer your questions. The current DevResults Helpdesk is the result of dozens of iterations, and it is still very much a constantly evolving work-in-progress. So what can it do for you? Who staffs the support desk? DevResults maintains an on-call team comprising one software developer and one data »