“Can I speak to a human being please?”: Spotlight on the DevResults Helpdesk

Helpdesks are fairly ubiquitous nowadays, but you may still wonder who is waiting on the other end of help@devresults.com to answer your questions. The current DevResults Helpdesk is the result of dozens of iterations, and it is still very much a constantly evolving work-in-progress. So what can it do for you? Who staffs the support desk? DevResults maintains an on-call team comprising one software developer and one data »

How a Suggestion Becomes a Feature

DevResults prides itself on continuous innovation in response to our users’ needs. Every improvement we make is a response to the feedback we get in person and through our help desk. As our company grows, DevResults works constantly to optimize our own internal processes. We strive for transparency in how we evaluate and execute feature suggestions, and this blog post will offer a peek behind the curtain of our feature »

What's next with GDPR?

On May 23, DevResults hosted a discussion on the EU’s General Data Protection Regulation (GDPR). In partnership with Sonjara and SurveyCTO, we wanted to bring together our clients, partners, and the international development community to discuss GDPR and its implications for the community as a whole. With just two days to go before the law came into effect, the room was a mixture of stress, excitement, and uncertainty. Our »

GDPR, DevResults, and You

You’ve probably received a dozen emails in the past few weeks from companies letting you know that they’ve updated their privacy policies and terms of service. The impetus for this is the General Data Protection Regulation (GDPR) -- an EU regulation that seeks to protect the privacy of individuals -- which comes into effect on May 25. Why is this important? The new regulation means organizations (private, public, »

Bulk Imports

When we released the new index pages in December, we added bulk import of new activities, organizations, and locations and promised you bulk import of new indicators. Well, the time has come--we now have a bulk import tool for new indicators, too! To celebrate, we wanted to give you a refresher on how to use the bulk import tools for all index pages. 1 When/Why Would I Want to »